Checked against Zendesk's current customer-service pricing. USD before tax, annual billing. Get a separate monthly quote; do not apply an assumed discount to these already annual rates.
| Plan | Per agent/month, paid yearly | Buying scope |
|---|---|---|
| Support Team | $19 | Core email and ticketing |
| Suite Team | $55 | Multichannel support and AI agents |
| Suite Professional | $115 | Advanced routing and operational tools |
| Suite Enterprise + Copilot | Sales quote | Governance and advanced capabilities |
Five agents at unchanged annual list rates imply annual base subscriptions of $1,140, $3,300 or $6,900 respectively. These are calculations, not an observed invoice or a claim that the packages solve identical needs.
The official page lists Copilot and Workforce Engagement Bundle at $50/agent/month paid yearly, and Contact Center at $83. Eligibility and included features depend on the selected order; do not automatically add Copilot to a bundle that already includes it. Zendesk also identifies usage beyond plan allowances for Voice, Action Builder and App Builder. Request the AI-resolution allowance and overage terms rather than assuming unlimited usage.
Compare required agents, channels, annual commitment, usage and implementation separately. A lower ticketing-only rate is not an equivalent substitute for a multichannel Suite. A forecast of a future increase is not a contractual price, and no future increase date is asserted here.
This page owns current Zendesk plan and agent-cost questions. Zendesk vs Freshdesk owns that two-vendor buying decision; Intercom vs Zendesk and HubSpot vs Zendesk address different substitutes. Their older tables need their own freshness check; this update is not blanket verification of every comparison.
Use the support-stack overview for category budgeting and CRM pricing index for sales-tool scope. AMF also has a Zendesk price-intent article; it is not treated as a unique workflow owner or linked reciprocally just to fill a quota. No URL is removed, redirected or de-indexed on the basis of poor position alone.
Zendesk isn't the only support platform changing prices in 2026:
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